Avisi Addons

What can we help you with?

Request a certificate

Required fields are marked with an asterisk

{"xsrfToken":"153d7928042a4d33cffc3763b6be4a0cc0af9a27_lout","branding":{"id":"51","key":"ava","name":"Avisi Addons","portalBaseUrl":"/servicedesk/customer/portal/51","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/51/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2aa408bc-0df5-46ba-ba87-8d7064204200/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDE3ODE4NS00NDNhLTQwY2EtOWY4Mi1mNjY1MjY4NDNhNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhYTQwOGJjLTBkZjUtNDZiYS1iYTg3LThkNzA2NDIwNDIwMCI6WyJyZWFkIl19LCJleHAiOjE3NTI5MDUwOTQsIm5iZiI6MTc1MjkwNDQ5NH0.2syQp_o7Tqxvw6iJXBrPPrj06qIosIqg5jyI5VcYmW8&client=cd178185-443a-40ca-9f82-f66526843a75&mode=fit","logoId":"2aa408bc-0df5-46ba-ba87-8d7064204200","isLogoAvailable":true,"helpCenterTitle":"Welcome to Avisi Apps Support","sharedPortalName":"Avisi Apps Support","userInitialAnnouncementMessageWiki":"Thank you for your understanding.","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Avisi Apps Support","sharedPortalName":"Avisi Apps Support","announcementMessage":"Thank you for your understanding.","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#05214f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f7a43319-425c-4f17-b1c4-a3e66388096a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDE3ODE4NS00NDNhLTQwY2EtOWY4Mi1mNjY1MjY4NDNhNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3YTQzMzE5LTQyNWMtNGYxNy1iMWM0LWEzZTY2Mzg4MDk2YSI6WyJyZWFkIl19LCJleHAiOjE3NTI5MDUwOTQsIm5iZiI6MTc1MjkwNDQ5NH0.rQSpc13bPcBTI3O-SJN0HWkCkJ20umVYGLHq3HvT6Ps&client=cd178185-443a-40ca-9f82-f66526843a75&height=300&mode=fit","bannerMediaApiFileId":"f7a43319-425c-4f17-b1c4-a3e66388096a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"51","key":"ava","projectId":12800,"serviceDeskId":51,"name":"Avisi Addons","description":"","portalBaseUrl":"/servicedesk/customer/portal/51","reqTypes":[{"id":"187","name":"Custom application","descriptionHtml":"","callToAction":"Custom application","introHtml":"Do you have a special request? Let us know and get in touch.","icon":12277,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12277","groups":[85],"key":""},{"id":"166","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"Feedback on uninstall","icon":11132,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[85],"key":""},{"id":"134","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":11133,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","groups":[85],"key":""},{"id":"136","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11126,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11126","groups":[85],"key":""},{"id":"135","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":11127,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11127","groups":[85],"key":""},{"id":"137","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11139,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11139","groups":[85],"key":""},{"id":"241","name":"Request a certificate","descriptionHtml":"","callToAction":"Request a certificate","introHtml":"Choose this if you need any of our certifications for a security compliance assessment","icon":12140,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12140","groups":[85],"key":""},{"id":"138","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":11105,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11105","groups":[85],"key":""},{"id":"139","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":11107,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11107","groups":[85],"key":""},{"id":"133","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":11130,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11130","groups":[85],"key":""}],"reqGroups":[{"id":85,"name":"General"}],"orderMapping":{"85":[133,134,135,137,138,139,187,166,241,136]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3a402311-e20d-31d1-b6ca-dbc3d4522765","appLinkName":"Confluence (avisi-support.atlassian.net)","appLinkUrl":"https://avisi-support.atlassian.net/wiki","spaceKey":"AVA","spaceName":"Avisi Addons","spaceUrl":"https://avisi-support.atlassian.net/wiki/spaces/AVA","isServer":false},"labels":[],"projectKey":"AVA","serviceDeskId":51,"kbLinkDomainURLs":["https://avisi-support.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":51,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AVA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDE3ODE4NS00NDNhLTQwY2EtOWY4Mi1mNjY1MjY4NDNhNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5MDU2OTQsIm5iZiI6MTc1MjkwNDQ5NH0.EzhIK-JreaTuGTGj1XP5S4_6vUiDOJQWPKKC3ptt9N4","targetCollection":"upload-project-12800","endpointUrl":"https://api.media.atlassian.com","clientId":"cd178185-443a-40ca-9f82-f66526843a75","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":241,"projectId":12800,"issueType":{"id":"10500","name":"Support"},"form":{"name":"Request a certificate","descriptionHtml":"","callToAction":"Request a certificate","intro":"Choose this if you need any of our certifications for a security compliance assessment","instructions":"","icon":12140,"iconUrl":"https://avisi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12140","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_11904","fieldConfigId":"13954","label":"Certificates and Declarations","description":"Select any of the following certificates and declarations","descriptionHtml":"Select any of the following certificates and declarations","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10636","label":"ISO 27001","selected":false,"children":[]},{"value":"10637","label":"ISO 27701","selected":false,"children":[]},{"value":"10638","label":"SOC 2","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Request for a certification"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide company and contact details","descriptionHtml":"Provide company and contact details","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/51/create/241","requestValidateBaseUrl":"/servicedesk/customer/portal/51/validate/241","calendarParams":{"firstDay":0,"date":"2025-07-19T07:54:54+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3a402311-e20d-31d1-b6ca-dbc3d4522765","appLinkName":"Confluence (avisi-support.atlassian.net)","appLinkUrl":"https://avisi-support.atlassian.net/wiki","spaceKey":"AVA","spaceName":"Avisi Addons","spaceUrl":"https://avisi-support.atlassian.net/wiki/spaces/AVA","isServer":false},"labels":[],"projectKey":"AVA","serviceDeskId":51,"kbLinkDomainURLs":["https://avisi-support.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZDE3ODE4NS00NDNhLTQwY2EtOWY4Mi1mNjY1MjY4NDNhNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5MDU2OTQsIm5iZiI6MTc1MjkwNDQ5NH0.EzhIK-JreaTuGTGj1XP5S4_6vUiDOJQWPKKC3ptt9N4","targetCollection":"upload-project-12800","endpointUrl":"https://api.media.atlassian.com","clientId":"cd178185-443a-40ca-9f82-f66526843a75","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=avisi-support","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"153d7928042a4d33cffc3763b6be4a0cc0af9a27_lout","baseUrl":"https://avisi-support.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://avisi-support.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cd178185-443a-40ca-9f82-f66526843a75","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e96a5263ae564b91b8868228aec9e506","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}